Bill of Rights
Consumers are the foundation of the GreenSky® family. We care about everything associated with your GreenSky® experience. This includes assisting you with any concerns, questions or issues you experience with a loan and/or your contractor/provider.
At GreenSky, our Core Values – Advocacy, Integrity, Service, Enthusiasm and Impact – drive our mission.
- Advocacy – We are here to be your advocate in resolving disputes related to your GreenSky® experience. This includes, but is not limited to:
- If you encounter concerns, questions or issues related to your contractor/provider and/or your loan, please tell us. We are here to help.
- Ensuring you are not responsible for transactions that are fraudulent or that you did not authorize or for products or services that you did not receive.
- Integrity – We strive to administer the GreenSky® Program in a manner that is transparent and that allows you to understand your GreenSky® Program loan, including any promotional financing terms and the interest rate, monthly payment, and total dollar cost of your loan.
- Service – We strive to protect your information from theft, loss, or misuse.
- Enthusiasm – We strive to provide excellent customer service, which includes treating you with respect, honesty, and fairness.
- Impact – Through this Consumer Bill of Rights, we strive to enable customers to access loan products that meet their financial needs and help them achieve their dreams.