Bill of Rights

Consumers are the foundation of the GreenSky® family. We care about everything associated with your GreenSky® experience. This includes assisting you with any concerns, questions or issues you experience with a loan and/or your contractor/provider.

At GreenSky, our Core Values – Advocacy, Integrity, Service, Enthusiasm and Impact – drive our mission.

  1. Advocacy – We are here to be your advocate in resolving disputes related to your GreenSky® experience. This includes, but is not limited to:
    1. If you encounter concerns, questions or issues related to your contractor/provider and/or your loan, please tell us. We are here to help.
    2. Ensuring you are not responsible for transactions that are fraudulent or that you did not authorize or for products or services that you did not receive.
  2. Integrity – We strive to administer the GreenSky® Program in a manner that is transparent and that allows you to understand your GreenSky® Program loan, including any promotional financing terms and the interest rate, monthly payment, and total dollar cost of your loan.
  3. Service – We strive to protect your information from theft, loss, or misuse.
  4. Enthusiasm – We strive to provide excellent customer service, which includes treating you with respect, honesty, and fairness.
  5. Impact – Through this Consumer Bill of Rights, we strive to enable customers to access loan products that meet their financial needs and help them achieve their dreams.

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