Merchant Frequently Asked Questions
Find the answer you are looking for here. If not, contact a Merchant Representative at firstname.lastname@example.org or 800-357-1558 and we’ll be glad to help.
Who is GreenSky?
GreenSky, LLC (“GS”) is a third party service provider and program administrator to federally insured, federal and state chartered banks that provide consumer loans under the GreenSky® programs. GreenSky® helps businesses grow by giving them the ability to offer credit to their customers. GS works with bank partners to provide GreenSky® program loans to customers in our merchant networks nationwide. The GreenSky® Programs serve customers ranging from the world’s largest and most demanding businesses, to small and medium businesses, and consumers nationwide.
Is GS a bank? How do you lend money?
GS is not a bank, we are a credit technology platform provider supporting federally insured, federal and state chartered financial institutions.
What types of programs do you provide?
We offer installment loans.
Why should I offer financing?
Offering financing gives your customers more options to help makes their dreams a reality.
Does offering GreenSky® loans cost me anything?
Yes, you pay a small fee each time you run a transaction. Contact our Sales Department to learn more.
How do I pay you?
We invoice participating merchants each month for any transaction that occurred the previous month.
How does my customer pay me?
Once approved, your customer is given an Account Number as part of their loan agreement package. Once your customer has received and reviewed their loan agreement and agrees to use the GreenSky® loan, the customer provides the account number to be used like a standard credit card with your payment processor.
What are your interest rates?
Interest rates vary based on the credit plan. We have rates as low as 0%. Specific terms and conditions subject to credit approval.
My customers typically pay in cash, why should I offer them a promotion?
Offering a promotional plan gives your customer more purchasing power. Plus, with certain promotions, your customers have the opportunity to pay over time and avoid interest.
How does offering financing increase sales?
Offering the right credit solution prevents customers from moving forward with a competitor because you were unable to offer financing options that help your customer say “yes.”
Is your process really paperless?
In general, our process is paperless for both you and your customer. Credit applications are accepted online, by phone or through our mobile application. Loan documents are available electronically.
How long does it take for me to get paid?
With customer authorization, you can take a payment the same day as your customer is approved, provided your customer has authorized the transaction.
How do I offer my customers GreenSky's financing programs?
You need to apply to become a GreenSky® program merchant. Once enrolled, you are given a Merchant Number. When they submit an application, they will use your Merchant Number.
What does my customer need to provide when applying for a loan?
When applying, the customer needs to provide us with some basic personal information such as name, address, social security number, and monthly income. Other than that, you need to verify your customer’s identity using his or her government issued photo ID.
How do I become a Merchant?
To become a merchant, please complete and submit our one-page application.
What markets do you serve?
Our credit programs are available to home improvement merchants in the United States.
What's the difference between a Merchant and a Sponsor?
A merchant is a business that offers GreenSky® financing directly to their customers. A Sponsor is a business, such as a manufacturer or trade association, that refers its affiliate business to the GreenSky® programs.
I got an email from GreenSky asking for my personal information. Should I provide the information?
The GreenSky® program never sends emails requesting account information, customer passwords or log in credentials. Protect your personal information and never click on unsolicited web links provided in an email or other correspondence. If you are unsure about an email you receive, you can contact us at 855-809-1888.
How do my customers submit applications?
Consumers can submit applications electronically. Paper applications (including fax and email submissions) are not accepted. Applications can be submitted online, through our mobile app, or electronically with the help of a GreenSky® Program Customer Service Representative over the phone.